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Frequently Asked Questions

How Can I Contact Vassarette?

  • Feedback: Click here to send us comments or inquiries.
  • Email: vassarette@vfblp.com
  • Phone: 855.585.4367
  • Address:
    PO Box 90015
    Bowling Green, KY 42102

Do I Need a User Account to Place an Order?

You must have a user account with Vassarette or Amazon to place an order.

How Do I Set Up a User Account with vassarette.com?

It’s EASY! To set up a user account, please click here, and then enter your contact information and shipping address. Follow the directions to set up your account and password. If you have any questions please contact Vassarette Customer Service at vassarette@vfblp.com or call 855.585.4367.

How Do I Manage My Checkout by Amazon Orders?

For orders placed through any payment account such as Checkout by Amazon, please visit https://payments.amazon.com..

Can I Cancel or Make a Change to My Order Once It Has Been Submitted?

Sorry, cancellations or changes cannot be made once your order has been submitted.

What is the Status of My Order and How Can I Track It?

You will receive two emails after you place your order.

  1. After receiving your order, we will send you an email confirming your order was received and is being processed.
  2. The second email you receive confirms your order has been shipped and provides your order tracking number.

What Carrier Will You Use to Ship My Order?

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

What Payment Methods Does Vassarette Accept?

We accept American Express, Discover, MasterCard and Visa.

Will I Be Charged Sales Tax or Additional Fees?

Sales tax or any additional fees will be displayed at checkout.

How Do I Know What Size to Purchase?

Click here to view the Vassarette fit guide.

Do You Offer a Warranty?

We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply send an email to vassarette@vfblp.com or call 855.585.4367.

How Do I Return Merchandise?

Vassarette.com has a hassle-free, easy to use returns process for your convenience. Click here to view to our Returns Policy for more information.

What Will It Cost To Make A Return?

Click here to view to our Returns Policy for more information.

Can I Return Products that I Purchased from Another Retailer?

We only accept returns for items purchased from vassarette.com If you purchased the item elsewhere, please contact the retailer to complete your return.

Do You Have Gift Cards or Offer Gift Wrapping?

We do not offer Vassarette gift cards or gift wrapping.